AI-Assisted Triage of Communications

To respond to your enquiries promptly, The SW1 Clinic uses an AI-assisted triage system to classify and route messages received through our website contact form and email.

What this means

• When you send us a message, its contents are processed by an AI model to determine the topic (e.g. appointment, general enquiry, business matter) and route it to the appropriate team member.
• For general enquiries answerable from our published information (services, hours, pricing, location), the system may send an automated reply. The reply will indicate it was generated by an automated system, and you can request human follow-up at any time.
• All other messages — appointments, complaints, personal correspondence with doctors, business matters, and any message involving medical concerns — are routed to a human team member.